Pickup & Delivery
Initial pick-up at partner multi-sport shop, bike shop, or other location
The Bike Sherpa requires that you drop off your bicycle and any other items that we are shipping for you at one of our partner multi-sport shops a minimum of twenty-four (24) hours before the scheduled pickup time. Drop-off deadlines are usually 5:00 pm CST the Sunday prior to the event for which you have scheduled our services. Under special circumstances, other arrangements may be made at the customers request; however, please be advised that additional fees may apply. Please contact The Bike Sherpa for specifics regarding drop-off times and deadlines.
The Bike Sherpa does NOT provide repeat initial pick-up attempts. If your bicycle or other items that we are shipping for you are not at the prescribed pick-up location (multi-sport shop, or other location) prior to the proper pick-up deadline, your items might not be delivered to your event. Customers who fail to drop off their belongings prior to the deadline are NOT eligible for a refund.
If we determine that your bicycle, race essentials bag, or wheel bag are not at the pick-up location as indicated on your service request form, we will attempt to call or e-mail you in an effort to determine where these missing items are located. Other arrangements may have to be made to get these missing items to us; i.e., you may then have to deliver to a different drop-off location if time allows.
If you would like proof of pick-up of your items, you may call The Bike Sherpa at 3038102027. text is best.
Initial delivery to your event
The Bike Sherpa, at its sole discretion, will determine the routing of all deliveries, including the mode of transportation used, and may use air transportation, ground transportation, water transportation, or any combination thereof in providing our services. We reserve the right to divert any delivery (including use of other carriers) in order to facilitate and expedite delivery.
When possible, The Bike Sherpa will be positioned at the event near the transition area or race-expo during packet pick-up times if we are partnered with the event director, or another entity. As with all vendors, the event director or other entity will determine if, where, and when we can set up at their event.
If we are not partnered with the event director, and we are not allowed to set up on the event grounds, then other delivery arrangements will be made and you will be notified. A standard alternative would be for The Bike Sherpa to set up at the host hotel, motel, resort, or another location that is convenient and as close as possible to the race venue.
Another delivery option would be for The Bike Sherpa to deliver your bicycle and other items to the hotel, motel, or resort at which you are staying.
The Bike Sherpa or its carriers require photo identification of the person authorized to claim the bicycle and other items.
Return drop-off after your event
When possible, The Bike Sherpa will be positioned at the event near the transition area or race-expo during and after the event if we are partnered with the event director, or other entity. As with all vendors, the event director or other entity will determine if, where, and when we can set up at their event.
If we are not partnered with the event director and we are not allowed to set up on the event grounds, then other return drop-off arrangements will be made and you will be notified. A standard alternative would be for The Bike Sherpa to set up at the host hotel, motel, resort, or another location that is convenient and as close as possible to the event venue.
Another drop-off option would be for The Bike Sherpa to retrieve your bicycle and other items at the hotel, motel, or resort at which you are staying. If you should have to leave your hotel, condo, or resort early (in order to catch a flight) before hand-delivering your bicycle and other items to The Bike Sherpa, make sure you leave instructions with the hotel, condo, resort, or another The Bike Sherpa customer that The Bike Sherpa is scheduled to pick up your items. Instruct them to store your bicycle and other items in a safe and secure location, which may be different than the initial delivery location. Please inform The Bike Sherpa ahead of time that you will be unable to hand-deliver your items to us and what instructions you have left and with whom. Please note that The Bike Sherpa will NOT be held liable for loss and/or damage of items left with non-partnered third parties.
Undeliverable items
An undeliverable item is one that cannot be delivered for reasons that include, but are not limited to, any of the following:The recipient refuses to accept the delivery.
The recipients delivery address, hotel, condo, or resort cannot be located.
The delivery was addressed to an area not served by The Bike Sherpa.
The deliverys contents or packaging are damaged to the point that delivery is not possible.
The delivery would likely cause damage or delay to other deliveries or property or injury to personnel or property.
The delivery contains prohibited items.
The recipients delivery address is closed, incorrect, or non-existent.
No appropriate person was available to accept the item at a delivery location on initial delivery attempt or reattempts.
The item(s) was (were) improperly packaged.
Refusal or rejection of delivery: The Bike Sherpa reserves the right to refuse, hold or return any item and may do so at our sole discretion and without liability to us. We will execute that right in cases in which (but not limited to):
The item may cause damage or delay to other items, property or personnel.
The item is likely to sustain damage or loss in transit because of improper packaging or otherwise.
The item contains any prohibited items.
The account of the person or entity responsible for payment is not in good credit standing.
When acceptance of the item may jeopardize our ability to provide service to other customers.
We believe that our services are being used in violation of international, federal, state or local laws.